FAQ — Memories Recreated

Question 1

What exactly is Memories Recreated?

Accepted Answer

Memories Recreated is a digital photo transformation service. We take an ordinary photograph of your loved one and use advanced AI technology to place them into a completely new, custom scene — a peaceful fishing lake, a sunlit kitchen, a heavenly landscape, or any setting you can imagine. The result is a high-resolution digital artwork delivered to you by email.

Question 2

Who is this service for?

Accepted Answer

Our service is for anyone who wants to honor a loved one — whether they have passed away, are living with dementia, or simply deserve a beautiful keepsake. We also create Dream Setting Portraits for children with special needs, placing them in magical, peaceful worlds they may not be able to visit in person.

Question 3

How is this different from a regular photo edit?

Accepted Answer

A standard photo edit might crop, brighten, or retouch an existing image. We build an entirely new scene around your loved one — adjusting lighting, shadows, color tones, and environmental details so they appear naturally present in a world that didn't exist in the original photo. It's a full scene construction, not a filter.

Question 4

Do you donate to charity?

Accepted Answer

Yes. Memories Recreated proudly donates 5% of every purchase to St. Jude Children's Research Hospital in Memphis, Tennessee. Families treated at St. Jude never receive a bill for treatment, travel, housing, or food. When you place an order with us, you're also helping give a child a fighting chance.

Question 5

What kind of photo do I need to send?

Accepted Answer

Any photo where your loved one's face is reasonably visible will work. It doesn't need to be a professional portrait. Old scanned snapshots, smartphone photos, group photos where we isolate one person — all are fine. The clearer the face, the more detail we can preserve, but we work with what you have.

Question 6

Can I send an old, faded, or blurry photo?

Accepted Answer

Yes. Most of the portraits we create start from imperfect photos — faded prints from the 70s or 80s, slightly blurry indoor shots, or low-resolution scans. As long as the main facial features are visible, we can work with it. If you're unsure, email us the photo first and we'll let you know what's possible at no charge.

Question 7

How many photos should I send?

Accepted Answer

We recommend sending between one and five photos. More photos give us a better sense of your loved one's features, expressions, and proportions, which helps us create a more accurate and natural-looking portrait. You only need one, but more is always helpful.

Question 8

What resolution will the final image be?

Accepted Answer

All packages deliver 4K high-resolution files. Package Three also includes print-ready files optimized for large-format printing. The files are suitable for printing, framing, sharing digitally, or displaying on screen.

Question 9

How do I place an order?

Accepted Answer

Choose your package on the Packages page and complete checkout. You'll receive a confirmation email with a secure link to upload your photos and describe the scene you'd like. Once we receive your photos and scene description, we get to work.

Question 10

How long does it take?

Accepted Answer

Standard turnaround is within 48 hours of receiving your photos and scene description. During busy periods it may take slightly longer, but we'll always communicate with you if that's the case.

Question 11

How will I receive my files?

Accepted Answer

All files are delivered digitally via email. There is no physical shipping. You'll receive a download link for your high-resolution files, which you can save, print, frame, or share with family.

Question 12

Can I choose any scene?

Accepted Answer

Yes — you have complete creative freedom. Common requests include fishing at sunrise, baking in a sunlit kitchen, sitting in a peaceful garden, standing in a heavenly landscape, or enjoying a favorite hobby. Simply describe your vision in as much detail as you like when you submit your order.

Question 13

Do I get revisions?

Accepted Answer

It depends on your package. Package One does not include revisions. Package Two includes one revision round. Package Three includes three revision rounds. A revision round means you can request specific adjustments — lighting, clothing, background details — and we'll refine the portrait accordingly.

Question 14

What if I'm not happy with the result?

Accepted Answer

We want you to love your portrait. If you have revisions included in your package, we'll work with you until you're satisfied within those rounds. Please review our Refund & Revision Policy page for full details on what's covered.

Question 15

Can I upgrade my package after ordering?

Accepted Answer

Yes. If you'd like to upgrade to a higher package after placing your order, simply email us before we deliver your first draft and we'll arrange the difference.

Frequently Asked Questions

About the Service

Photos & Quality

Ordering & Delivery

Revisions & Refunds

Ready to create something beautiful?